Frequently asked questions:
Top searches: why pre book?, pricing, blue badge parking
How can What Three Words help me to find the entrance to my booked car park at Gatwick?
What Three Words is a free location-mapping tool that has assigned a unique three word tag to every three metre square in the world, including the entrances to each of Gatwick's car parks. These tags will direct you to the exact location of where to enter our car parks.
You can find the links on each of our car park product pages (Short Stay, Long Stay etc) under the Directions section. Just click through to the What Three Words page to view on a map, and select your preferred navigation provider (Google Maps, Waze etc), or download the free What Three Words app and enter the three word tag to start navigating.
For more info on What Three Words, click here.
Are there any COVID-19 measures active in the car parks at Gatwick?
Are my payment details secure?
Are there spaces for motorcycles in your car parks?
Can I arrive earlier then the time specified on my car park booking?
Can I arrive early for airport parking?
Can I book Gatwick Airport parking at short notice?
Can I cancel my car parking if my car breaks down on the day of travel?
Can I cancel my car parking?
Please note: If your booking begins with 'LGW-DW', you can use the Manage my Booking page to view your booking and print a confirmation, but if you need to make changes or cancel, you will need to call Customer Services on 0330 333 9268. They are open 8am to 6pm, seven days a week.
Can I change the car registration details attached to my car park booking?
Simply log in to the Manage my Booking section , click ‘Amend Order’ and follow the instructions to change your car registration details.
If you make any changes within 24 hours of your arrival time, please speak to a member of the team at the customer service desk on your arrival.
Please note: If your booking begins with 'LGW-DW', you can use the Manage my Booking page to view your booking and print a confirmation, but if you need to make changes to your car registration, change something else, or cancel your booking, you will need to call Customer Services on 0330 333 9268. They are open 8am to 6pm, seven days a week.
Can I check the availability of the electronic charging points before I arrive?
- Download the POD Point Open Charge app and register for a free account - it only takes a few seconds
- Roll up, take your parking ticket and plug your vehicle in to one of the charging points. These are located in Car Park 3, Level 1 in the South Terminal and Car Park 5, Level 3 in the North Terminal
- Use the Open Charge app to find the correct charging point and confirm your charge within 15 minutes of having plugged your car in
Can I get special assistance from the car parks to the terminal building?
More information can be found on our special assistance page.
Can I keep my keys at Gatwick Airport Parking?
Do car parking prices differ online and over phone?
Do the car parks have height restrictions?
In the South Terminal, the high sided vehicle area is located after the entrances to the Short Stay car parks, on the left-hand side.
In the North, there is no high-sided vehicle parking in our Short Stay car parks. Instead, we advise you use the Long Stay car park, or park in the South Terminal and take the free shuttle over to the North.
Do you have electronic charging points available at the airport?
In the North Terminal, you can find them in Car Park 5, Level 3 and Car Park 3, Level 1 in the South Terminal.
Do you offer a discount for Blue Badge holders?
When you’re at the entry barriers, press the ‘Assistance’ button. On your way out, press the intercom again to be let out of the Premium area, then pay the usual Short Stay price at the ticket booth.
If you’re planning to leave your car for more than four hours, the Premium Parking rate will be applied for the whole parking period.
We do not offer any other discounts for Blue Badge holders; however, all car parks contain Blue Badge bays that are well located for easy access to the airport.
Please see our full list of prices .
Do you offer any discounts for parking?
Enjoying an extended winter break? Our fixed priced Valet Winter Special service is just £119 for stays of three weeks or longer – ideal for second home owners.
Sign up to Gatwick Airport's exclusive myGatwick programme for the best prices now and every time you fly.
How can I resend my email confirmation?
How do I know my order has been placed?
If you don't receive an email confirmation, please get in touch with us via our online feedback form or call us on 0330 333 9268 if you have not received an e-mail within 24 hours of your scheduled arrival date.
How do I pay at the car park if I haven't pre-booked?
How do I use the charging points for my electric vehicle at Gatwick Airport?
Gatwick is working to reduce emissions and promote cleaner transport.
To help towards our goal, we've installed eight 22kW charging points for electric vehicles, so your car can grab some juice while you grab your loved ones from the arrivals hall. All of these are located in our short stay car parks at both terminals.
To use the charging points for your electric vehicle:
- Download the POD Point Open Charge app and register for a free account - it only takes a few seconds
How do the car park barriers work?
Upon arrival, if your registration is not recognised after 15 seconds, press the button for a ticket and the barrier will rise. You’ll then have to get your booking validated at the customer service office, which can be found at the car park exit.
How early do I need to arrive at Gatwick Airport?
How far in advance can I book parking at Gatwick Airport?
How long are the car parks open for?
How long can I park in the Short Stay car park at Gatwick?
If you are picking someone up from the airport, than you can park in the North or South Terminal Short Stay car park for up to 30 minutes for £5. Parking for a full day in our Short Stay car parks without pre-booking first will cost £45. If you wish to park any longer than this, we recommend pre-booking your Short Stay parking as far in advance as possible in order to enjoy the best rates.
How long does it take to get to the airport from the Long Stay car park?
How long should I allow to get to the terminal if parking in Long Stay?
During peak periods, buses may be busy, which means you may have to wait for the next one, so please factor in this time when planning your arrival time.
How much is parking at Gatwick?
We recommend booking as early as possible, as this often results in a reduced price and protects you from future fluctuations. Additionally, you can relax, knowing there is a space reserved for you.
If you haven't pre-booked, you can view the roll-up prices for each car park on the appropriate FAQ questions on this page.
How often do parking prices change?
We always recommend booking your parking at the time you see a satisfactory price, as there is no guarantee this will be the same the following day.
In addition, prices between terminals may vary, so if you’re looking for a cheaper price and are happy to transfer between terminals, it’s worth checking both options before booking.
Is there a bus transfer included in my parking price?
Is there an admin fee if I pre-book with a credit card?
What are the prices for Evening Special Parking if i haven't pre-booked?
What are the prices for Robotic Parking if i haven't pre-booked?
|Each subsequent day||£20.00|
What are the prices for Valet Winter Special parking if i haven't pre-booked?
What are the prices for the Long Stay car park if i haven't pre-booked?
|Each subsequent day||£25.00|
What are the prices for the Premium Car Park if I haven't pre-booked?
|Up to 30 minutes||£6.50|
|30 minutes - 1 hour||£10.30|
|Each subsequent day||£55.00|
What are the prices for the Short Stay car park if i haven't pre-booked?
|Up to 30 minutes||£5.00|
|30 minutes - 1 hour||£8.00|
|Each subsequent day||£45.00|
What can I do with my motorcycle helmet once I've parked?
What happens if my car won't start when I return?
What happens if the car park is full?
Please consider however that if you turn up on the day, there is a chance that you’ll be diverted to an alternative car park that may cost more. To enjoy the best possible rates and guarantee your space, we always recommend pre-booking in advance .
What if I need to take my Blue Badge abroad?
You can then display the copy in your car and take the original away with you.
What if my flight is delayed while I am parked at Gatwick? Can I extend my booking?
What is the cheapest parking option at Gatwick South and North Terminals?
The best way to ensure the cheapest price possible is to book ahead.
What is the overstay charge?
What payment methods do you accept online?
Where are the Blue Badge parking spaces?
Visit the relevant car park pages for more information.
Where can I find directions to the car parks?
Where can I find my booking reference?
Where can I park if I'm picking up or dropping off a passenger at the airport?
If you’re picking someone up, you can park in the Short Stay car park, this will be charged at the standard roll-up price for the Short Stay car park.
Alternatively, you can use the Long Stay car park for free if your stay doesn’t exceed two hours, although, you will have to allow enough time to take a bus to the terminal building (this takes 5 to 10 minutes for the South Terminal and 7 to 12 minutes for the North Terminal).
Find out more about our passenger collection options.
Which parking option is best for me?
If you're unsure, then you can try our handy Help Me Choose tool.
Do I need to pay an administration fee to amend or cancel my booking?
You can amend your booking if you wish. For any Gatwick parking, lounge, Premium Security and Premium Passport Control booking, you do not have to pay an administration fee to cancel your booking and will receive a full refund when you cancel at least 24-hours before your arrival time. Within 24-hours of your arrival time you will still not pay an administration fee but you will not receive a refund.
For amendments to your booking, you will also not be charged an administration fee. If there is a difference in price for your amended booking, for example if you move your parking booking to a different arrival date or terminal that is more expensive, you will have to pay that difference.
For both amendments and cancellations, if you choose to amend or cancel over the phone with our call centre, you will be charged a £5.00 administration fee. Alternatively you can amend or cancel for free using the 'Manage Orders' portal on our website.