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Gatwick Car Parking Frequently Asked Questions

Gatwick Airport Parking FAQs

Frequently asked questions:

Top searches: why pre book?, pricing, blue badge parking

Whether you have a query about your booking, or the parking process at Gatwick Airport, our frequently asked questions are here to help.
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How can What Three Words help me to find the entrance to my booked car park at Gatwick?

We have now added What Three Words to our parking product pages to help you to easily find the entrance to the car park you have booked at Gatwick on the day of your arrival.

What Three Words is a free location-mapping tool that has assigned a unique three word tag to every three metre square in the world, including the entrances to each of Gatwick's car parks. These tags will direct you to the exact location of where to enter our car parks.

You can find the links on each of our car park product pages (Short Stay, Long Stay etc) under the Directions section. Just click through to the What Three Words page to view on a map, and select your preferred navigation provider (Google Maps, Waze etc), or download the free What Three Words app and enter the three word tag to start navigating.

For more info on What Three Words, click here.

Will you move my car whilst I’m away?

If you choose from our Valet  or Winter Special parking options, your car will be moved to a secure on-site storage facility whilst you are away.

If parking in our Long Stay  or Short Stay  car parks, you’ll keep your keys with you whilst you're away.

Can I arrive early for airport parking?

You can access the car park up to two hours prior to the time listed in your booking. However, our car park prices apply to a 24-hour period, which means if your early arrival time in the car park runs into a further 24-hour period, you will have to pay for an extra day at the drive-up tariff.

Can I keep my keys at Gatwick Airport Parking?

If you are parking in either our Short Stay  or Long Stay  car parks, you will be able to keep your keys with you whilst you are away. If you choose our Valet  or Winter Special  parking options, your car will be moved to a secure storage facility on the airport campus whilst you are away.

Do the car parks have height restrictions?

Our Short Stay South car parks have a height restriction of 2m. In the North Terminal, Short Stay Car Park 5 has a height restriction of 1.8m, whilst Car Park 6 can accommodate vehicles up to 2.1m. 

In the South Terminal, the high sided vehicle area is located after the entrances to the Short Stay car parks, on the left-hand side.

In the North, there is no high-sided vehicle parking in our Short Stay car parks. Instead, we advise you use the Long Stay car park, or park in the South Terminal and take the free shuttle over to the North.
 

How do the car park barriers work?

All of our car parks have automatic number plate recognition (ANPR) in place. Simply pull up to the entry or exit barrier and wait a few seconds for the system to recognise your number plate. It will be scanned and once recognised, the barrier will lift.

Upon arrival, if your registration is not recognised after 15 seconds, press the button for a ticket and the barrier will rise. You’ll then have to get your booking validated at the customer service office, which can be found at the car park exit.

How early do I need to arrive at Gatwick Airport?

Your airline will advise you on how early you should arrive at the airport. Please remember however to allow enough time to comfortably park your car and make your way from the car park to the terminal, particularly if you are parking in the Long Stay  car park - the bus transfer takes 20 minutes from the North Terminal car park and around 10 minutes from the South Terminal.

How long are the car parks open for?

Our car parks are open 24 hours a day, 365 days of the year.

How long can I park in the Short Stay car park at Gatwick?

There is no minimum or maximum length of stay in our Short Stay  car parks.

If you are picking someone up from the airport, than you can park in the North or South Terminal Short Stay car park for up to 30 minutes for £5. Parking for a full day in our Short Stay car parks without pre-booking first will cost £45. If you wish to park any longer than this, we recommend pre-booking your Short Stay parking as far in advance as possible in order to enjoy the best rates.

How long does it take to get to the airport from the Long Stay car park?

Our free shuttle buses operate a 24-hour service between the Long Stay  car park and the terminal building, 365 days a year. It takes between 5 to 10 minutes to reach the South Terminal and 10 to 20 minutes to reach the North Terminal.

How long should I allow to get to the terminal if parking in Long Stay?

Our buses run regularly – approximately every 12 minutes – from the Long Stay car parks and take between 5 to 20 minutes to get to the terminal, depending on whether you’re flying from the North or South.
During peak periods, buses may be busy, which means you may have to wait for the next one, so please factor in this time when planning your arrival time.

How secure are the car parks?

Our car parks are all secured with ANPR barrier controlled entry and exit and regularly patrolled by Gatwick Airport security staff. All of our car parks are also well-lit and Park Mark approved.

Our Long Stay car parks also have perimeter fencing.
 

Is there a bus transfer included in my parking price?

A bus transfer to the terminal is included in the price of our Long Stay  parking options.

What happens if my car won't start when I return?

Our operations team can provide a jump start if needed. Just press the help buttons found around the car park for assistance.

What happens if the car park is full?

If you pre-book your parking, you are guaranteed a space, so there’s no need to worry.
Please consider however that if you turn up on the day, there is a chance that you’ll be diverted to an alternative car park that may cost more. To enjoy the best possible rates and guarantee your space, we always recommend pre-booking in advance .

What if my flight is delayed while I am parked at Gatwick?

If your flight is significantly delayed and you go over your car park exit time, you will be charged an overstay charge based on the number of days you have stayed on top of your original booking. Overstays are charged at each car park's roll-up tariff - they can be seen for each car park here.

Where can I find directions to the car parks?

You can find a full list of directions on the relevant car parking page. Your booking confirmation email will also contain a link to the car park's location in Google Maps.

Where can I park if I'm picking up or dropping off a passenger at the airport?

You can drop off passengers in the designated drop-odd zones just outside the North and South Terminal buildings. There is a minimum £5 charge for this.

If you’re picking someone up, you can park in the Short Stay car park, this will be charged at the standard roll-up price for the Short Stay car park.

Alternatively, you can use the Long Stay car park for free if your stay doesn’t exceed two hours, although, you will have to allow enough time to take a bus to the terminal building (this takes 5 to 10 minutes for the South Terminal and 7 to 12 minutes for the North Terminal).

Find out more about our passenger collection options.

Can I arrive earlier then the time specified on my car park booking?

You can access the car park up to two hours before the time listed on your order confirmation. However, our car park prices apply to 24-hour periods, which means that if your earlier arrival time to the car park runs into a new 24-hour period, you will have to pay for an extra day charged at our standard roll-up prices.
If you can't find the information you're looking for, please don't hesitate to contact us.