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Gatwick Car Parking Frequently Asked Questions

Gatwick Airport Parking FAQs

Frequently asked questions:

Top searches: why pre book?, pricing, blue badge parking

Whether you have a query about your booking, or the parking process at Gatwick Airport, our frequently asked questions are here to help.
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Do I need to pay an administration fee to amend or cancel my booking?

For any Gatwick parking, lounge, Premium Security and Premium Passport Control booking, you do not have to pay an administration fee to cancel your booking and will receive a full refund when you cancel at least 24-hours before your arrival time. Within 24-hours of your arrival time you will still not pay an administration fee but you will not receive a refund.
For amendments to your booking, you will also not be charged an administration fee. If there is a difference in price for your amended booking, for example if you move your parking booking to a different arrival date or terminal that is more expensive, you will have to pay that difference.
For both amendments and cancellations, if you choose to amend or cancel over the phone with our call centre, you will be charged a £3.00 administration fee. Alternatively you can amend or cancel for free using the 'Manage Orders' portal on our website.

Are my payment details secure?

Gatwick Airport Parking’s site uses industry standard SSL encryption. This protects your personal information, including credit/debit card details, your name and your address.

What payment methods do you accept online?

Visa, MasterCard, American Express, Google Pay, Apple Pay and PayPal are all acceptable methods of credit and debit payments. Unfortunately, we can’t accept Solo, Electron cards, or cheques.

How do I pay at the car park if I haven't pre-booked?

All of our car parks have pay-on-foot machines dotted throughout them which accept cash and card payments.

Is there an admin fee if I pre-book with a credit card?

No, there are no card fees when booking with a credit or debit card.

How do I know my order has been placed?

Once you’ve completed the booking process, you’ll receive a confirmation email with an order number starting with DW and ending with the first three letters of your first name. Don’t forget to make a note of this number before you leave for the airport.

If you don't receive an email confirmation, please get in touch with us via our online feedback form or call us on 0330 333 9268 if you have not received an e-mail within 24 hours of your scheduled arrival date.
If you can't find the information you're looking for, please don't hesitate to contact us.