Frequently asked questions:
Top searches: why pre book?, pricing, blue badge parking
Do I need to pay an administration fee to amend or cancel my booking?
You can amend your booking if you wish. For any London Gatwick parking, lounge, Premium Security and Premium Passport Control booking, you do not have to pay an administration fee to cancel your booking and will receive a full refund when you cancel at least 24-hours before your arrival time. Within 24-hours of your arrival time you will still not pay an administration fee but you will not receive a refund.
For amendments to your booking, you will also not be charged an administration fee. If there is a difference in price for your amended booking, for example if you move your parking booking to a different arrival date or terminal that is more expensive, you will have to pay that difference.
For both amendments and cancellations, if you choose to amend or cancel over the phone with our call centre, you will be charged a £5.00 administration fee. Alternatively you can amend or cancel for free using the 'Manage Orders' portal on our website.
Are my payment details secure?
What payment methods do you accept online?
How do I pay at the car park if I haven't pre-booked?
Is there an admin fee if I pre-book with a credit card?
How do I know my order has been placed?
Once you’ve completed the booking process, you’ll receive a confirmation email with an order number starting with DW and ending with the first three letters of your first name. Don’t forget to make a note of this number before you leave for the airport.
If you don't receive an email confirmation, please get in touch with us via our online feedback form if you have not received an e-mail within 24 hours of your scheduled arrival date.