Frequently asked questions:

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Whether you have a query about your booking, or the parking process at Gatwick Airport, our frequently asked questions are here to help.

Do I need to pay an administration fee to amend or cancel my booking?

For any Gatwick parking, lounge, Premium Security and Premium Passport Control booking, you do not have to pay an administration fee to cancel your booking and will receive a full refund when you cancel at least 24-hours before your arrival time. Within 24-hours of your arrival time you will still not pay an administration fee but you will not receive a refund.
For amendments to your booking, you will also not be charged an administration fee. If there is a difference in price for your amended booking, for example if you move your parking booking to a different arrival date or terminal that is more expensive, you will have to pay that difference.
For both amendments and cancellations, if you choose to amend or cancel over the phone with our call centre, you will be charged a £3.00 administration fee. Alternatively you can amend or cancel for free using the 'Manage Orders' portal on our website.

Can I cancel my car parking if my car breaks down on the day of travel?

We're afraid we cannot offer a refund on bookings that aren’t used due to a vehicle breakdown. If this does happen, please contact our customer service team on 0330 333 9268 who will be able to assist you.

Where can I find my booking reference?

Your booking reference can be found on the confirmation email sent to you after booking. It begins with DW and ends with the first three letters of your first name DW123456789HAR).

Can I change the car registration details attached to my car park booking?

You can amend the details of the car attached to your booking up to 24 hours before you’re due to arrive at the airport.

Simply log in to the Manage my Booking section , click ‘Amend Order’ and follow the instructions to change your car registration details.

If you make any changes within 24 hours of your arrival time, please speak to a member of the team at the customer service desk on your arrival.

Please note: If your booking begins with 'LGW-DW', you can use the Manage my Booking page to view your booking and print a confirmation, but if you need to make changes to your car registration, change something else, or cancel your booking, you will need to call Customer Services on 0330 333 9268. They are open 8am to 6pm, seven days a week.

How can I resend my email confirmation?

You can request to be resent your email confirmation by logging in to manage my order or by ringing our call centre on 0330 333 9268.

Can I cancel my car parking?

You can cancel or change your car park booking up to 24 hours before your time of arrival. By visiting the Manage my Booking page with your booking reference and email address, you can cancel your booking, make changes to your contact or car registration details and car park up to 24 hours before your scheduled entry time.

Please note: If your booking begins with 'LGW-DW', you can use the Manage my Booking page to view your booking and print a confirmation, but if you need to make changes or cancel, you will need to call Customer Services on 0330 333 9268. They are open 8am to 6pm, seven days a week.

If you can't find the information you're looking for, please don't hesitate to contact us.