Frequently asked questions:

You can amend your booking if you wish. For any London Gatwick parking, lounge, Premium Security and Premium Passport Control booking, you do not have to pay an administration fee to cancel your booking and will receive a full refund when you cancel at least 24-hours before your arrival time. Within 24-hours of your arrival time you will still not pay an administration fee but you will not receive a refund.
For amendments to your booking, you will also not be charged an administration fee. If there is a difference in price for your amended booking, for example if you move your parking booking to a different arrival date or terminal that is more expensive, you will have to pay that difference.
For both amendments and cancellations, if you choose to amend or cancel over the phone with our call centre, you will be charged a £5.00 administration fee. Alternatively you can amend or cancel for free using the 'Manage Orders' portal on our website.

You can amend the details of the car attached to your booking up to 24 hours before you’re due to arrive at the airport.

Simply log in to the Manage my Booking section , click ‘Amend Order’ and follow the instructions to change your car registration details.

If you make any changes within 24 hours of your arrival time, please speak to a member of the team at the customer service desk on your arrival.

You can request to be resent your email confirmation by logging in to manage my order .

You can cancel or change your car park booking up to 24 hours before your time of arrival. By visiting the Manage my Booking page  with your booking reference and email address, you can cancel your booking, make changes to your contact or car registration details and car park up to 24 hours before your scheduled entry time.