Frequently asked questions:
Top searches: why pre book?, pricing, blue badge parking
Whether you have a query about your booking, or the parking process at Gatwick Airport, our frequently asked questions are here to help.
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Can I change the car registration details attached to my car park booking?
You can amend the details of the car attached to your booking up to 24 hours before you’re due to arrive at the airport.
Simply log in to the manage my orders section , click ‘Amend Order’ and follow the instructions to change your car registration details.
If you make any changes within 24 hours of your arrival time, please speak to a member of the team at the customer service desk on your arrival.
Simply log in to the manage my orders section , click ‘Amend Order’ and follow the instructions to change your car registration details.
If you make any changes within 24 hours of your arrival time, please speak to a member of the team at the customer service desk on your arrival.
Can I cancel my car parking?
You can cancel or change your car park booking up to 24 hours before your time of arrival. By visiting the manage your orders page with your booking reference and email address, you can cancel your booking, make changes to your contact or car registration details and car park up to 24 hours before your scheduled entry time.
Where can I find my booking reference?
Your booking reference can be found on the confirmation email sent to you after booking. It begins with DW and ends with the first three letters of your first name DW123456789HAR).
Can I cancel my car parking if my car breaks down on the day of travel?
We're afraid we cannot offer a refund on bookings that aren’t used due to a vehicle breakdown. If this does happen, please contact our customer service team on 0330 333 9268 who will be able to assist you.
Can I change the registration details attached to my booking?
You can amend the details of the car attached to your booking up to 24 hours before you’re due to arrive at the airport.
Simply log in to the Manage My Booking section , click ‘Amend Order’ then change the registration details in the relevant box.
If you make any changes within 24 hours of your arrival time, please speak to a team member at the customer service desk on arrival.
Simply log in to the Manage My Booking section , click ‘Amend Order’ then change the registration details in the relevant box.
If you make any changes within 24 hours of your arrival time, please speak to a team member at the customer service desk on arrival.
Can I cancel my booking?
You can cancel or change your car park booking up to 24 hours before your time of arrival. By visiting the Managing your orders page with your booking reference and email address you can cancel your booking, make changes to your contact or car registration details and car park, up to 24 hours before your entry time.
How can I resend my email confirmation?
You can request to be resent your email confirmation by logging in to manage my order or by ringing our call centre on 0330 333 9268.
If you can't find the information you're looking for, please don't hesitate to contact us.